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Privacy Policy

Last updated: July 10, 2026

ALILA TRAVEL ("we", "us", or "our") operates the website https://alila-travel.com/ and related booking services (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service to search, book, and manage flight tickets.

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect

We collect information that you provide directly to us when you make a booking or contact our support team, including:

  • Identity data — full name, date of birth, gender, ID Number (KTP) or Passport Number, as required for ticket issuance.
  • Contact data — email address and WhatsApp/phone number, used to send booking confirmations and e-tickets.
  • Booking data — origin, destination, travel dates, flight class, selected airline, and passenger details.
  • Payment data — processed securely through our payment partners; we do not store your full card details on our servers.
  • Technical data — IP address, browser type, device information, and pages visited, collected automatically when you use our website.

2. How We Use Your Data

We use the information we collect to:

  • Process and confirm your flight bookings, and issue your E-Ticket to the email address you provide.
  • Communicate with you about your booking, including changes, cancellations, or refund status.
  • Provide customer support through WhatsApp, email, or phone.
  • Improve our website, services, and the overall booking experience.
  • Detect, prevent, and address fraud, security issues, or technical problems.
  • Comply with legal obligations, including those required by airlines, immigration authorities, and Indonesian regulators.

3. Sharing Your Information

We share your information only where necessary to deliver our Service:

  • Airlines and partners — your booking and passenger details are shared with the relevant airline to issue your ticket.
  • Payment processors — to securely process your payment transaction.
  • Service providers — third parties who help us operate our website, send emails, or provide customer support tools, under confidentiality obligations.
  • Legal authorities — when required by law, regulation, or valid legal process.

We do not sell your personal data to third parties for marketing purposes.

4. Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how visitors use our website. You can control or disable cookies through your browser settings, though some features of our Service may not function properly without them.

5. Data Security

We implement industry-standard technical and organizational measures — including SSL encryption for data in transit — to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, or reporting requirements, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data, subject to legal or contractual retention requirements.
  • Withdraw consent where we rely on consent to process your data.

To exercise any of these rights, please contact us using the details in the "Contact Us" section below.

8. Children's Privacy

Our Service is not directed to children under the age of 18. Minors traveling as passengers may have their data submitted by a parent or legal guardian who completes the booking on their behalf. We do not knowingly collect personal data directly from children without appropriate consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us: